Privacy Policy

Zoe Lyall Therapy

Our website address is: https://www.zoelyalltherapy.com

Information That is Collected By Us

The contact us form sends information to us and we process the following information:

Your name, contact details and requirements (for example, name, contact number, email address and nature of your enquiry)

How we get the personal information and why we have it

All of the personal information we process is provided to us directly by you for one of the following reasons:

So that we can contact you regarding your enquiry
So that we can pass your enquiry to admin or management who will follow up on your enquiry
So that admin or management can contact you to book you in for an appointment at the Centre.
To update you about our products, services, and other content that may be of interest to you, provided you have opted in to receive our newsletter or marketing communications

We only use the information you provide us to contact you in regards to your enquiry or to send you further information in regards to Zoë Lyall Therapy.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

Your consent. You can withdraw this at any time. Contact us at zoelyall.therapy@gmail.com
We have a contractual obligation.
We have a legal obligation.
We have a vital interest.
We need it to perform a public task.
We have a legitimate interest.

How we store your personal information

Personal information is securely stored online, only accessible via a password and/or two-step verification system.

Personal data is kept for 5 years after which it will be deleted if you are no longer an active user of the Centre.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@cherrytreecentre.com, if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at zoelyall.therpay@gmail.com.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Our ICO Reference No: ZB986349